Law Enforcement Guidelines
1. Purpose & Guiding Principles
Quikk Technologies ("Quikk") cooperates with legitimate law enforcement and judicial inquiries in South Sudan while upholding user privacy and due process under applicable South Sudanese law LEGAL REVIEW REQUIRED.
These guidelines set out the procedures required for authorized government bodies to serve legal requests upon Quikk for records pertaining to platform accounts, ride dispatches, delivery records, or partner submissions.
2. Requirements for Valid Legal Process
Except in emergency situations involving imminent threat of death or serious physical injury, Quikk requires formal legal process before disclosing non-public account information. To be processed, a legal request must:
- Be issued by a competent court of law, magistrate, or authorized law enforcement department within South Sudan (such as the South Sudan National Police Service) with proper statutory jurisdiction.
- Be signed by an authorized officer, detailing their full name, rank, badge/identification number, and official agency email or letterhead.
- Specify with particularity the individual account or records sought, including verified phone number, email, date, time, and specific dispatch identifiers (vague or blanket requests will be rejected).
- Identify the specific legal violation under investigation and the statutory basis empowering the request.
3. Categories of Data Retained by Quikk
In accordance with our data minimization principles and the cash-first launch architecture, the scope of records retained is strictly limited to:
- Subscriber Records: Registered telephone number, name/pseudonym provided, registration timestamp, account state.
- Dispatch & Booking History: Trip request timestamps, approximate pickup and destination coordinates in Juba, assigned driver identifiers, trip status, estimated cash fare.
- Driver & Partner Records: Driver permit copies, vehicle registration records, partner intake submissions, verified telephone numbers.
- Communications Metadata: Platform contact timestamps and system event logs. Quikk does not record physical voice calls between riders and drivers.
- Zero Stored Financial Rails: Quikk does NOT store bank account numbers, credit/debit card numbers, or digital wallet credentials, as all launch transactions are conducted hand-to-hand in cash.
4. Emergency Disclosure Requests
In situations involving an immediate threat of death, kidnapping, severe bodily harm, or catastrophic destruction of property, Quikk may voluntarily disclose records to law enforcement without prior court order where permitted by law.
Emergency requests must include:
- A detailed explanation of the imminent emergency and why records are needed urgently.
- The specific account or identifier involved.
- Confirmation by an authorized senior commanding officer submitted from an official government email domain or stamped on official agency letterhead.
5. Data Preservation Requests
Quikk will take reasonable steps to preserve relevant account records for up to ninety (90) days upon receipt of a formal preservation request from an authorized law enforcement agency, pending the procurement of a formal court order or warrant.
6. Service of Process & Official Contact Point
Law enforcement requests, court orders, and subpoenas may be served by email or in-person delivery at our operational hub in Juba:
Quikk Legal Compliance Department
Email: Support@rareincorporated.com
Attention: Law Enforcement & Regulatory Liaison
Operating Hub: Juba, Central Equatoria, Republic of South Sudan
Notice: Acceptance of legal documents does not waive any legal objections, lack of jurisdiction, or sovereign immunity considerations.