Merchant Partner Agreement
Clear policies. Transparent governance. Complete merchant control over catalog pricing, commissions, and automated local-currency settlements.
Welcome to the Quikk Help Centre & Legal Hub: Quikk was created by Rare Inc. to make everyday journeys and deliveries easier and more affordable, while helping local businesses reach more customers and grow.
Merchant Partner Terms Overview
Quikk was created by Rare Inc. to make everyday journeys and deliveries easier and more affordable, while helping local businesses reach more customers and grow. This schedule outlines how local restaurants, supermarkets, retail stores, and pharmacies partner with QuikkBusiness.
1. Service-Specific Operational Terms for QuikkBusiness
This supplemental schedule forms an integral part of the QuikkBusiness Terms of Service and governs specialized operational workflows on quikkbusiness.com across our operating markets.
2. Merchant Obligations, Commissions, Settlements & Catalog Accuracy
These Merchant Terms govern restaurants, cafés, supermarkets, retail stores, and licensed pharmacies operating digital storefronts on the QuikkBusiness platform.
- Three-Stage Partner Progression (Approved vs. Verified Blue Tick vs. Commission Collection): Stage 1 — Onboarding Approval grants access to the QuikkBusiness merchant portal and publishes your storefront on QuikkEats under All Stores. Stage 2 — Verified Partner (Blue Tick) is awarded separately upon completion of full KYB business registration, municipal health/pharmacy permit, and physical storefront verification, unlocking the official Blue Tick badge and listing under Verified Partners. Stage 3 — Commission Collection Desk eligibility requires both Stage 1 Onboarding Approval and Stage 2 KYB Verification.
- Catalog Accuracy, 18+ Age-Restricted Tagging & Prohibited In-Store Items: Merchants must maintain accurate item descriptions, allergen disclosures, and real-time stock status. Any age-restricted (18+) item must be flagged in the merchant catalog so mandatory photo ID verification is enforced at checkout and handover. In-store consumption items (such as shisha/hookah) may never be listed for online delivery.
- Order Acceptance, Auto-Busy (5 Unanswered Calls) & Emergency Pause: Merchants agree to accept or decline incoming orders promptly and apply tamper-evident seals before handing packages to verified QuikkEats couriers. If a storefront fails to answer 5 consecutive food order alerts, the platform automatically switches the store to Busy (Paused) until the merchant taps Re-Open Store in QuikkBusiness. Storefronts placed under an administrative Emergency Pause have their map pin and storefront hidden from customer discovery until resolved.
- Platform Commissions & Local-Currency Settlements: Quikk deducts the agreed platform commission rate (standard 15% for restaurants, 12% for supermarkets & pharmacies, 14% for retail stores) from gross completed order value, recorded against your local-currency commission ledger or settled to your verified bank, QuikkPay Wallet, or mobile money account with itemized tax statements.
3. Commercial Food Hygiene, Pharmacy Compliance & Store Security
- Health & Hygiene Licensing: Restaurant and grocery partners must maintain active municipal health and food safety permits in their operating jurisdiction and adhere to strict cold-chain and hot-holding sanitation practices.
- Licensed Pharmacy Verification: Pharmacy merchants may only dispense approved over-the-counter health essentials or verified prescriptions in compliance with national drug and food regulatory authorities in their operating country.
- Role-Based Account Security: Merchants must protect Owner/Finance login credentials using two-factor OTP authentication and assign restricted Cashier roles to front-of-house staff.