Safety Guidelines
Clear policies. Transparent governance. Complete merchant control over catalog pricing, commissions, and automated local-currency settlements.
Welcome to the Quikk Help Centre & Legal Hub: Quikk was created by Rare Inc. to make everyday journeys and deliveries easier and more affordable, while helping local businesses reach more customers and grow.
Safety Guidelines Overview
Quikk was created by Rare Inc. to make everyday journeys and deliveries easier and more affordable, while helping local businesses reach more customers and grow. This guide explains the safety tools built into every trip and delivery, including 4-digit Boarding PINs, partner verification, tamper-evident food seals, and 24/7 support.
1. Physical Safety & Verification Architecture
Safety is built into every layer of QuikkBusiness—from upfront partner verification in every operating city to real-time GPS telemetry and emergency response.
2. Commercial Food Hygiene, Pharmacy Compliance & Store Security
- Health & Hygiene Licensing: Restaurant and grocery partners must maintain active municipal health and food safety permits in their operating jurisdiction and adhere to strict cold-chain and hot-holding sanitation practices.
- Licensed Pharmacy & 18+ Age-Restricted Compliance: Pharmacy merchants may only dispense approved over-the-counter health essentials or verified prescriptions in compliance with national regulatory authorities. Any age-restricted (18+) item must be flagged in the catalog and handed over only upon visual verification of a valid government photo ID.
- Auto-Busy Protection & Administrative Emergency Pause: Storefronts that miss 5 consecutive food order alerts are automatically placed into Busy (Paused) mode to prevent unfulfilled customer orders, and stores under an administrative Emergency Pause have their map pin and storefront hidden from discovery until safety or operational review is complete.
- Role-Based Account Security: Merchants must protect Owner/Finance login credentials using two-factor OTP authentication and assign restricted Cashier roles to front-of-house staff.
24/7 Emergency & Incident Reporting
If you are in immediate physical danger, always contact local emergency services first. For urgent trip, delivery, or merchant safety incidents, use the in-app SOS Shield or submit a priority report via our QuikkBusiness Help Centre.