Getting Started
New to Quikk? Learn how one Quikk account connects you to rides and deliveries in your city, how operating market availability works, and how to set up your profile in minutes.
Read Getting Started Overview →
QuikkBusiness Partner Success Desk
How can we help your business?
Comprehensive support for restaurants, supermarkets, retail stores, and licensed pharmacies operating on the QuikkBusiness platform across our operating markets.
Active Market Context: Juba, South Sudan (SSP) ·
QUIKK HELP CENTRE · RARE INC.
Everything you need to know,
HOW WE WORK
Everything you need to know,
all in one place.
Quikk was created by Rare Inc. to make everyday journeys and deliveries easier and more affordable, while helping local businesses reach more customers and grow. Browse short, helpful overviews below before opening any specific guide or policy.
Everyday Ease
Easier, More Affordable Journeys & Deliveries
See upfront prices in your local currency before you book a ride or order a meal, with real-time map tracking from start to finish.
Explore Getting Started →
Local Growth
Helping Local Businesses Reach More Customers
Independent kitchens, supermarkets, retail stores, and pharmacies use QuikkBusiness to accept digital orders and grow without building their own fleet.
Explore Business Guides →
Trust & Clarity
Clear Policies, Safety & Account Control
Read plain-language overviews of our safety protections, account tools, and legal policies before opening any specific document.
Browse Safety & Legal →
Browse by Topic
Quikk Help Centre Sections.
Each section below includes a short overview so you know what to expect before opening a page.
Welcome to your unified Quikk guide: Use the eight sections below — Getting Started, QuikkRide, QuikkEats, Businesses, Drivers & Couriers, Accounts & Payments, Safety, and Legal — to quickly find answers across the entire Quikk ecosystem.
QuikkRide
Helpful guidance on requesting everyday rides (Boda, Bajaj, Standard, Comfort, SUV, and VIP), checking upfront local-currency fares before you ride, and sharing live trip status.
Open QuikkRide Guides →
QuikkEats
Everything you need to know about browsing verified local restaurants, supermarkets, and pharmacies, customizing dishes, tracking couriers, and reporting missing items.
Open QuikkEats Guides →
Businesses
Overview for restaurants, grocery stores, retail shops, and licensed pharmacies on joining QuikkBusiness, managing digital menus, setting prep timers, and receiving local payouts.
Open Business Guides →
Drivers & Couriers
Clear guidance for independent drivers and delivery couriers on document verification, vehicle & thermal-bag standards, flexible scheduling, and transparent trip earnings.
View Driver & Courier Info →
Accounts & Payments
How to manage your unified Quikk account, pay with local currency (Cash, Mobile Money, or QuikkPay Smart Wallet), review digital receipts, or request account deletion.
Manage Account & Payments →
Safety
Learn how 4-digit Boarding PINs, partner background checks, dual-helmet standards, tamper-evident food seals, and 24/7 incident response keep every journey and delivery safe.
Explore Safety Standards →
Legal
Plain-language overviews and separate pages for our Terms of Service, Privacy Policy, Community Guidelines, Cookie Policy, and Accessibility commitments.
Browse Legal Pages Below →
Legal & Policies
Legal Information & Community Policies.
Short, helpful overviews explain what each policy covers before you open the full page.
About our Legal section: Our terms and policies are written to be clear and transparent. Each card below summarizes how the document applies to your everyday rides, deliveries, or business operations on Quikk before you open the dedicated page.
Terms of Service
Explains how Quikk services work, 18+ account eligibility, upfront local-currency pricing, and our mutual commitments across web and mobile apps.
Open Terms of Service →
Privacy Policy
Outlines what information we collect to complete your rides and deliveries, how we keep it secure, and how we never sell your personal data to advertisers.
Open Privacy Policy →
Community Guidelines
Shares our everyday expectations for kindness, safety, and mutual respect between riders, customers, drivers, couriers, and local business partners.
Open Community Guidelines →
Cookie & Storage Policy
Explains how Quikk uses essential browser and device storage to remember your active city and sign-in session without third-party advertising trackers.
Open Cookie Policy →
Account & Data Deletion
Simple instructions to export your personal archive or permanently delete your Quikk account and associated data at any time.
Open Account Deletion Page →
All Legal & Service Schedules
Browse our complete Legal & Compliance Hub, including Accessibility, Service Schedules for Ride, Eats, and Business, and Law Enforcement guidelines.
Open Full Legal Hub →
Support Categories
QuikkBusiness Support Topics.
Select any merchant support topic below for operational documentation or open a partner ticket.
Merchant registration and verification
Required business registration documents in your operating jurisdiction, food hygiene & pharmacy permits, KYB verification timelines, and storefront activation.
Start merchant registration →
Managing stores and restaurants
Add or edit menu categories, upload high-resolution product photos, toggle 1-tap item availability, and configure operating hours or holiday closures.
Read catalog management guide →
Orders and business operations
Accepting incoming orders on the QuikkBusiness app, setting accurate prep timers, applying tamper-evident seals, and handing off to express couriers.
View order workflow guide →
Earnings, settlements, and commissions
Transparent platform commission tiers, daily and weekly settlement cycles, downloading tax-ready local-currency ledger statements, and updating payout accounts.
Review settlement terms →
Account security
Role-based access controls (Owner, Store Manager, Cashier), two-factor OTP verification for bank/wallet payout changes, and data deletion controls.
Manage security & data →
Merchant support
Dedicated Partner Success team for menu digitisation, promotional campaigns, order adjustments, and live technical assistance.
Contact Partner Support →
Frequently Asked Questions
Answers for QuikkBusiness Merchants.
Click any question below to view detailed guidance on onboarding, operations, and settlements.
What documents are required to verify my business on QuikkBusiness?
To activate a storefront in an active operating market (such as Juba, South Sudan), you need your valid Municipal or National Business Operating License, the Owner or Authorized Representative's Government ID/Passport, your store's physical address, and a digital or printed copy of your menu or product price list. Licensed pharmacies must also provide a valid Pharmacy Regulatory Certificate.
How do commissions and merchant payouts work?
QuikkBusiness applies a transparent platform commission based on your vertical (standard 15% for restaurants, 12% for supermarkets & pharmacies, and 14% for retail stores). Net order proceeds are settled automatically in your local operating currency (SSP) to your verified corporate bank account, QuikkPay Business Wallet, or supported local mobile money merchant account on a weekly or on-demand cycle, accompanied by a downloadable ledger statement.
How quickly do menu price updates or out-of-stock toggles take effect?
Changes made in the QuikkBusiness Merchant App or Store Manager dashboard sync instantaneously with the QuikkEats customer app and web portal. If your kitchen runs out of an ingredient during peak hours, you can pause that item for the rest of the day with a single tap.
When is a QuikkEats courier dispatched to pick up an order?
As soon as you tap Accept Order and confirm the preparation time (e.g., 15 minutes), our dispatch algorithm assigns the nearest express courier timed to arrive just as your kitchen seals the package—ensuring food arrives piping hot.
Can I give my kitchen staff access to accept orders without showing financial payouts?
Yes. QuikkBusiness supports role-based permissions: Cashier / Kitchen accounts can accept orders, print tickets, and toggle item stock, while Owner / Finance accounts control payout destinations, commission invoices, and bank details.
Merchant Partner Success Desk
Contact Merchant Support.
Need help with KYB verification, catalog onboarding, settlement statements, or store settings? Submit a ticket below.