Refund Policy

This Refund Policy details user eligibility for cancellations, claims, and refunds on mobility and food delivery services completed through the Quikk platform in Juba, South Sudan.

1. Food Order Cancellations & Drops

Restaurants begin meal preparations shortly after accepting an order. Once kitchen preparation is underway, the order cannot be cancelled, and no refund will be provided. If the delivery fails because you are unreachable at the coordinates provided, the order will be dropped, and no refund is issued.

If a restaurant cancels an order due to stock shortages, the user will be refunded the full amount within 3 business days.

2. Mobility Ride Refunds

If a driver cancels a trip request or fails to arrive at the pickup coordinates, you will not be charged. If a passenger cancels a trip after a driver has already accepted and travelled toward the coordinates for more than 5 minutes, a standard cancellation fee may be billed to the passenger's account.

3. Support & Claims

Any disputes regarding wrong orders, missing items, or ride charges must be reported to Quikk Customer Support within 24 hours of transaction completion via the support portals.